Privacy Policy
This policy explains how Lucid Keystone Way Limited handles personal data when you use our website or enquire about workshops.
Data controller
The data controller is Lucid Keystone Way Limited, K11 MUSEA, 18 Salisbury Rd, Tsim Sha Tsui, Hong Kong. Contact: info@lucid-keystoneway.click or +852 3892 3890.
Data we collect
When you submit the contact form we collect your name, email address, selected session type, optional preferred date, and message content. Server logs may record IP address, browser type, and pages visited. If you call or email us, we keep the correspondence needed to respond.
Purpose and legal basis
We use enquiry data to answer questions, confirm seats, issue invoices, and improve classroom scheduling. Analytics cookies (if accepted) help us understand which pages attract enquiries. We process data to perform pre-contract steps you request and for legitimate interests in operating a training practice in Hong Kong, balanced against your rights.
Retention
Enquiry records are kept for up to twenty-four months after the last meaningful contact, unless a longer period is required for accounting or dispute resolution. Booking and payment records related to attended sessions are retained for seven years where accounting rules require.
Sharing
We do not sell personal data. We may share information with hosting and email providers who process data on our instructions, or when required by Hong Kong law.
International transfers
Our primary operations and classroom are in Hong Kong. If a processor stores data outside Hong Kong, we require contractual safeguards appropriate to the destination and the sensitivity of the data.
Your rights
Subject to the Personal Data (Privacy) Ordinance and applicable law, you may request access to, correction of, or erasure of personal data we hold, or object to certain processing. To exercise rights, email info@lucid-keystoneway.click with sufficient detail to locate your records. You may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong.
Cookies
See our Cookies Policy for types, durations, and how to manage consent.
Updates
We may revise this policy periodically. The version published on this page is the current one.